Customized furniture chaos is more difficult to guarantee

Customized furniture chaos is more difficult to guarantee

With the change of residents' consumption concept, everyone pays more attention to individualized needs when purchasing furniture, which makes the custom furniture industry ushered in a good development opportunity. However, the current custom furniture industry has not yet matured, the corresponding standards are not perfect, and some market chaos has gradually emerged. This photo was provided by Shengbang Custom Furniture.

Lack of design

In the situation that customized furniture is accepted by more and more consumers, there are more and more merchants specializing in custom furniture in the home market of our city. However, some stores now have "customized" signs, but there are no professional designers in the store. Especially in the low-end furniture market, some merchants are nominally operating custom furniture, but in reality, local woodworkers make some inferior products. Not only does this type of product lack a sense of design, but quality and after-sales are not guaranteed. The reason why merchants use the "custom" banner is just to cater to the current highly respected consumer philosophy.

In addition, although some stores have specialized designers, everyone does not dare to compliment the designer's ability. Consumers pay high prices for tailor-made products. When they arrive home, they don't see a "custom" element. The appearance is the same as the finished furniture sold on the market. The so-called customization is only based on the owner. The demand made some changes to the size of the furniture. The most important feature of custom furniture is that it is designed according to the taste and the structure of the house owner. The “custom furniture” lack of design sense is full of confusion.

Service is difficult to guarantee

At present, consumers are paying more and more attention to the after-sales service of the merchants when purchasing furniture products. Generally, the merchants who sell finished furniture will promise to return the products with quality problems for free within the prescribed time limit. However, merchants who operate custom furniture rarely provide consumers with return and exchange services. In fact, because residents can't see the physical style of custom furniture and experience it when they place an order, there are many consumers who are dissatisfied with the finished furniture. Moreover, some custom-made furniture will be different from the dimensions on the drawings and the material requirements in the order. The existence of these problems requires the merchant to have a perfect after-sales guarantee system. However, the merchant believes that once the "tailor-made" furniture is returned, it will be difficult to carry out secondary sales, so the products that are not satisfied with the consumer "can only be repaired."

Although there are relatively good reasons for the seller to propose a "repair only" method, the inconvenient service does not allow consumers to have no worries when purchasing products. Moreover, merchants who operate custom furniture on the market generally require consumers to “pay the full amount when ordering”, which makes everyone more comfortable when choosing custom furniture.


More invisible charging items

Because consumers generally don't know much about home design, there are quite a few cases in which the design is being fooled when choosing custom furniture. Some seemingly ordinary items, such as side packaging, back panel packaging, etc., some designers do not initially tell consumers that they need additional charges, but they strongly recommend that you pack the side and back of the cabinet. For example, a wardrobe designed to be placed against a wall generally has no packaging on its back, and even the side of the side wall is sometimes not packaged. Designers often advise consumers to wrap the back or side to avoid the appearance of the side when the position is moved later. However, when consumers paid for the goods, they found that they often had to be overcharged for thousands of dollars because they used more plates on the sides and back of the packaged furniture.

For more information on the furniture industry, please pay attention to the official website of Xianghe Furniture City ().

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