Recently, Ms. Wang, a consumer, talked about the problem of the Fisher-Price Piano Toys used by her children. The content is as follows:
[Chinese and foreign toys and gift nets] Friends send a child a Fisher toy piano toy. This toy is really good. I like it when I see it. I will play it right away. I will listen to the song for a while, then turn over the music score for a while, and shake the reminder for a while. Every place will change. I think the child likes it so much, I take out the instructions to find out how many functions this toy has so that the child can enjoy the happiness brought by each function.
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I learned from the manual that this toy has many functions and can be divided into three play modes. I looked at the manual and tried each function. I looked at it and found that there are two functions. The first is the smile on the score. Can't shake, the other is shaking the reminder piano without any reaction.
After discovering that there was a problem with the piano, I immediately contacted a flagship store of the music shopping place, and explained the problem to the clerk. She said that she could go to the store to change the new one the next day. So the next morning when I went to the music friend to call and confirm, the clerk said that Fisher's toy could not be changed. I had to let the manufacturer confirm that the toy problem was not caused by the man-made reason. The bargaining with her was still half a day. I don’t want to change it. I have to let the manufacturer go to my house to confirm it before I change it. Later, I think this thing is a product quality problem. You come to my house and save me the trouble of taking such a big thing to the store, so I promised. Her condition. In the afternoon, the flagship store had not sent me any reply. I had to call and destroy. The flagship store said that I was really sorry. Fisher’s staff was on a business trip and could only come back after three or four days. I hope I can understand. I think that since I have agreed to her terms, then. After waiting for four days, Fisher's staff came to my house and changed the piano. He didn't even look at the original piano and let me give him the piano directly. Let me try the piano function he brought. Is it good? I didn't want to try out the two functions that I couldn't achieve. I found that these two functions are very good. He also rushed to go, and even the door did not enter and left.
I thought it was the end of the matter. I didn't expect Fisher to change the piano problem even more. When the piano is just started, it can put a complete song, and each keyboard is also good, but after a dozen minutes, the function is unstable, you can't put a complete song, and some keyboards don't respond after pressing, you can't play at all. . So I contacted Fisher again, and when I found out that the problem was a weekend, I sent him a text message. The service attitude was not bad. I called back the next morning and asked the piano question. He promised to change it for me. I was tough and let him change it to me. (It turned out that he changed it for me. Over), he said that it takes time to apply. The next day I called him. He said that today's things are full and I can't go to the flagship store, but I promised to change it in the last few days. After two days, there was no news of Fisher. On the third morning, I couldn’t stand it and contacted Fisher. He said that he would come over in the afternoon and arrived at my house after three in the afternoon. I found that he had installed the installation and it was already installed. I know that this piano must have been repaired, but this broken piano has been tossing me for half a month. I really think that if the function is good, I will forget it.
Things are far from being as simple as imagined. The piano that was exchanged for the second time seems to have various functions. Children also like to play, but yesterday I wanted to teach children to know the color and suddenly found that this piano can not teach children color. So I carefully verified every function of the piano and found that the piano can't teach numbers. I realized that the piano that was changed for the second time was the original version. I really admire Fisher's after-sales service. Hehe... (People's Network)
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